Can I change or cancel my order after it’s been placed?
We generally process and prepare your order for dispatch immediately, so you may not be able to make any amendments or cancel your order as it could have already been dispatched. In this instance, you would have to return your order once you’ve received it, in accordance with our Returns Policy. Please do email us at email@example.com if you have any questions about your order.
How do I know you have received my order?
After you have placed your order you will receive an order confirmation email with the details of your order and to notify you your payment card has been charged. When your order has been processed and dispatched you will receive another e-mail confirming this.
Will I have to sign for my delivery?
Yes, all our delivery options must be signed for. If you are not there to sign for your delivery, our delivery company will leave a card and telephone number for you to call to make alternative arrangements. However, to ensure the safe and undamaged delivery of your order, our delivery company will not be able to leave your order ‘hidden’ at the address.
What if an item is out of stock?
If an item is out of stock on the website you may still be able to order it as usual. Email us at firstname.lastname@example.org and we can help you with a special order of most pieces.
How do I contact the Customer Care team?
Please email email@example.com
Which methods of payment do you accept online?
We accept the following cards in payment for purchases made online: Mastercard, Visa, Visa Delta, and American Express.
Are my personal details secure?
We have implemented internet security technology to ensure that it is safe for you to shop with us. Additionally we do not hold any of your credit card details anywhere on our website. They are simply passed securely to our payments processor for authorisation by your bank. If you choose to store your card details for future payments, these are held by our payment processor, not us.
We are normally able to deliver all items within 2 working days from receipt of your order, subject to availability, to UK addresses.
For Delivery to any country outside the UK, please email firstname.lastname@example.org